Policies 

Cancellations and Deposits:

DEPOSIT AND PAYMENT: Full Payment is required for reservations of one (1) night. Reservations of two (2) or more nights will be billed a deposit of 50% of the entire stay, with the balance due three (3) days prior to arrival date.  Diamond Mills will charge the balance to the credit card on file.

CANCELLATION AND REFUND POLICY:  Diamond Mills observes two Cancellation Polices:  Reservations for Peak Season (May-October) require a 14-day (2 week) cancellation/modification notice to be eligible for refund.  Reservations for Off-Peak Season (November-April) require a 1-day (24 hour) cancellation/modification notification to be eligible for refund.  Cancellation must be received by phone or email by 3:00 PM on the cancellation deadline (14 days or 1 day prior to arrival date.)  NOTE: Cancellation after the deadline, or a no-show reservation will be charged in full.  

NON-REFUNDABLE RATE: Rooms booked under the Non-Refundable Rate are not eligible for refunds or modifications.

Due to high demand and frequent last-minute requests, Diamond Mills must uphold this strict cancellation/modification policy regardless of circumstances.   

LATE CHECK-OUT POLICY

Check-out is any time before 11:00 am. Check-out after 11:30 am will incur a $25 charge; after 12:00 pm: $50.  Guests who do not check out by 1:00 pm will be billed for an additional night's stay.

resort FEE

A $25 resort fee is applied to all rooms at Diamond Mills Hotel.

DAMAGE AND OR THEFT OF HOTEL PROPErTY POLICY

Any missing items or damage done to the Hotel property, whether accidental or willful, is the responsibility of the registered guest. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. 

PET POLICY

Diamond Mills does not permit pets on property. Under the ADA, we do allow service animals. Service animals must remain with the guest at all times as per federal law. We do not allow Emotional Support Animals. If you violate Hotel pet policy, or if your service animal causes damages to the room, you will be asked to leave the property immediately and a fee of $250 per day, or more depending on damages, will be applied to your account.

SMOKING/VAPING POLICY

We are a smoke-free & vape-free property. Smoking or vaping will set off the fire alarms. Any evidence of smoking or vaping found in guest rooms or on balconies will result in a $500 fee.

PARTY/NOISE POLICY

We have a strict No Party Policy in the Hotel, including in guest rooms or in public areas. Noise complaints are taken very seriously and may result in fees and/or eviction without a refund. Coolers are not permitted in the hotel.

BALCONY DOOR POLICY

Each room has its own waterfront balcony. To prevent insects from coming inside, be sure to keep balcony door closed at all times. Any damages or infestation of insects caused by failure to keep doors closed is the full responsibility of the guest and as such may be subject to additional fees.